Support
How can we help?
Answers to common questions, quick fixes, and a real person on email if you need one.
Frequently asked questions
How does SnapBio work?
Take or choose a photo of a biology question and crop it to the part you need. SnapBio reads the question with AI and gives you the answer, then a step-by-step explanation.
What types of biology questions can it help with?
Most school and introductory college biology: cells, genetics, ecology, infection, photosynthesis, respiration, the human body, plants, evolution and more.
Is the app free to use?
SnapBio is free to download and includes three free solves per day. Pro includes unlimited solves, simpler explanations, quizzes and flashcards. Plans and prices are shown in the app before you purchase.
Why isn't the app recognizing my handwriting?
For best results, write clearly and take photos in good lighting. Make sure your handwriting is legible and the paper is flat. The app works best with printed text, but it can recognize neat handwriting as well.
How do I cancel my subscription?
Open the Settings app on your iPhone, tap your name, then Subscriptions. Find SnapBio and tap Cancel Subscription. Your subscription stays active until the end of the current billing period.
Does the app work offline?
An internet connection is required to generate answers, simpler explanations and new practice sets. Previously saved content is kept in your notebook on your device.
How accurate are the solutions?
SnapBio uses AI, which can make mistakes. Check the steps against your class notes or textbook, and use the explanation to support your own understanding. Correct answers and grades are not guaranteed.
Quick fixes
The app crashes
If the app crashes when opening or taking photos:
- Update iOS to the latest version
- Close background apps and restart your iPhone
- Delete and reinstall the app
- Check for app updates in the App Store
It misreads my question
For better accuracy when scanning:
- Use good lighting without glare or shadows
- Hold the camera steady and crop to one question
- Make sure the text is sharp, not blurry
- Dark text on a light background works best
Subscription problems
If Pro isn't working as expected:
- Check your payment method in App Store settings
- Make sure you're signed in with the right Apple ID
- Use Restore Purchases in the app
- Contact Apple Support for billing issues
Still stuck?
Email us and we'll get back to you within 24 hours.